Amro Affan

Not too pushy, helpful

Very helpful 👌

very responsive

Quick responses, phoned when promised. Clear in what is expected. Great experience

informative...

prompt response

Good guy called and emailed to confirm !!! 5 stars even though I wasnt needing service anymore

Thus far in the mortgage process Amro has been been great! Punctual and helpful.

Very friendly and understanding

Provides valuable information

Good email content and response time

Great staff, very informative, quick to reply.

Informative and professional service.

excellent

Responses from Amro were quick and informative

***

Called and emailed few times, efficient at his joh

Seems to be offering a good rate!

very good

If I would have know you had a $ 200,000 start limit. I wouldn't have bothered you. But everyone was great,pleasant and professional. Thanks again.

good

All good

The broker advisor was very helpful and he provide a very good information that will help us get the mortgage and rate we want.

Chose to inquire with CanWise because of the obvious rates been very competitive. It is slightly early in the stage to give a final review, since I am only inquiring about a pre-approval. However that being said, so far my interaction with the agent has been very well. Has been upfront and promptly answered all questions. Has been easy to get a hold of and has kept me informed daily as need be. Hoping that the current customer service carries through up to completion.

My husband and I started to look for best mortgage rates and I contacted ratehub first and Then RBC And TD. We spoke with all of the 3 on that afternoon. RBC and TD send us email to initiate the application process on the same day we spoke with the mortgage specialists but we received Amro’s email 2 days after our request. I find it annoying. I wish I could give him 0 star if there is an option.

Amro was quick to reply after my inquiry and knowledgeable about the industry.

Helpful so far

Amro provided us with clear information and then followed up. Thank you.

Amro was very polite, knowledgeable and provided excellent information pertaining to my mortgage renewal needs. He is still currently shopping for a lender for me and I look forward to hearing back from him within the next few days.

Knowledgeable, gave good advice

Amro was good to deal with. He answered my questions and shared his insights. However I didn’t feel he was always volunteering information, he needed to be asked to give the level of detail required to fully understand the process and next steps. Overall I’m pleased.

Amro was so helpful and prompt at answering my questions.

They called me 30 minutes late & then said I would have to deal directly with a bank they couldn't help me.

Very quick response

very good communication and responsiveness

Friendly and professional without being aggressive

He gave me answer fast and in detail

He was easy to reach, quick to respond and very helpful.

Prompt responses, able to provide helpful estimates and answer questions

He was very helpful and accommodating

Quick response

Mr. Affan was very good in explaining everything about the process of the application and sent me all the paperwork promptly.

Timely reply

Very polite and knowledgeable.

I like the ratehub website - not cluttered, easy to navigate. I evinced interest and received call from Amro the very next day. He was very informative and patiently heard me. I have proceeded with online application. Only reason am not giving a 5 Star is because after submitting the application Amro emailed me asking additional information. I had an impression that the application I filled online and the documents submitted were everything that CanWise needed to process my application.

The agent provided all the information that I needed

ok

Amro was great. Too bad government of Canada forced my hand and dropped the rates too quickly, which caused the discount for variable rate to disappear.

Prompt, answers questions very well, pleasant to deal with.

Agent was helpful in explaining all the things needed for applying mortgage and terms and condition associated with it.

Called on time and everything went smooth.

He explained things briefly to me without much details from me.

He was helpful in explaining my options

Very helpful! Quick response and always very happy to answer questions or explain things

I submitted a rate quote on Friday night and Amro got back almost within 12 hours on a Saturday afternoon. He explained to me how the mortgage application process work with CanWise and kindly answer a few questions of mine regarding mortgage application in general. It was a nice chat just like with a friend. I will definitely contact him again once I have an accepted offer within the next few months.

helpful

Prompt and helpful

.

Very knowledgeable and helpful to me.

Got a call right away and reasonable solution to my mortgage inquiry.

I have yet to hear back from an agent

Quick and thorough responses.

Amro answered my questions thoroughly, told me about the CanWise and it's mortgage loans market share among the Provinces and asked me if I would consider five year term, which now I am taking to the consideration as well.

Your agents took so long to get back to me that I had time to go to 3 different bank's to try to get my finances

Even though it was late in the day for him, Friday evening and everyone off work, he was very thorough with the information he gave me about my 2 mortgages, one for my personal home and one for a rental.

Good knowledge

Agent was efficient & friendly

Kind, but his information was not available for me.

Helpful, rushing. Timing too tight for my starting the process unfortunately. Renewing existing. Not familiar with your firms prior.