Air Miles has temporarily suspended the redemption of Cash Miles for in-store redemptions after it identified irregular activity occurring within a small number of transactions where Cash Miles have been stolen.
“We are working diligently to resolve the situation and have already contacted our retail partners, the police, and the Canadian Anti-Fraud Centre,” says a statement on the Air Miles website.
The company says that collectors’ personal information “remains protected and has not been compromised.”
The fraudulent activity only impacts Cash Miles and not Dream Miles. Collectors can still redeem Cash Miles for e-vouchers online.
“As we work through this issue,” the company says, “we ask that you continue to protect the security of your Air Miles account by maintaining the confidentiality of your collector and PIN number.”