Ajmir Alakozi

The mortgage agent I dealt with was able to answer my questions and address my concerns in a prompt manner. He was also able to find me a very competitive rate which the bigger banks couldn't even match. Highly recommended! - Ayman El-amassi

This was originally a 1 star review but Alanna from Ratehub had reached out to make things right offering a full refund for my appraisal cost as a gesture of good will as well as following up about certain liberties that the team member in the screenshot took on my account. I would like to add that the agent that I worked did the best that he could given the situation and the review below does not reflect his performance. That Derek Gregorian guy though…1 star. ORIGINAL REVIEW: At first, I thought I was in good hands. Ratehub presented a solid mortgage rate and I jumped on it. I submitted all my paperwork early, clearly outlined the renewal date, and was upfront about my mortgage details. Everything looked like it was moving in the right direction. I was told there might be appraisal, legal, and transfer fees; that's fair enough. That’s normal. I've been through this with my family, so I knew what to expect. Then things started to go sideways. I agreed to an appraisal for $288.15. That part was scheduled with no issue. But without any heads-up, I later found a $621 charge on my credit card. No phone call. No email. No explanation. Just a random charge almost double the original amount. When I asked the broker about it, I got a shrug and a “these things happen.” No they don’t. Even the invoice clearly says: “YOUR BROKER/LENDER WILL CONTACT YOU IN ANY EVENT THAT THERE ARE PRICE INCREASES.” I called Solidifi (the company handling the appraisal coordination) and found out the higher charge was approved by Ratehub without any notification or consent on my part. Eventually, after pushing back, they agreed to offer a cashback to cover the difference. I thought we were back on track until the deal collapsed entirely. Why? Because the home was appraised at over $2 million, which meant the mortgage couldn’t be insured and TD’s FlexLine offer no longer applied. Ratehub had all my mortgage details up front, but no one caught this or raised a flag until after the appraisal was paid for. That’s not a small miss that’s the core of the deal. So now I’m one month away from renewal, I’ve paid over $600 for an appraisal I can’t use, and I’ve wasted a month dealing with paperwork, emails, and false promises. And to top it off, they pulled back the cashback they offered once the deal fell apart as if the whole thing was my fault. - Eric Lin

It's a great experience working with agent Ajmir Alakozi of ratehub. He's very patient and tirelessly answering my inquiries regarding my mortgage renewal. He's great. I'm recommending him and ratehub for new and renewal mortgages. Thanks - Victorino Serapio