Kevin Chu

Customer service is great

Kevin was very informative and helpful.

Good info.

Website navigation is simple, easy and fast to get answer. Thank you, Ratehub, especially in this challenging time of the pandemic!

He knew his product. Very informative person.

It was great that he was so passionate and followed up.

Reached out quickly enough but when we both agreed to a day and time for a phone call, he never called. I did not receive a reason or an apology.

He was super helpful!

For the most part, Kevin was lovely, knowledgeable and patient. There were a few times Kevin explained complicated concepts quite quickly. Also, this survey should be in alphabetical order. I almost picked the wrong kevin assuming the list was alphabetical and there were no other Kevin’s.

good job, sent a couple redundant emails

Was very helpful and informative. Gave great advice on what to do in order to acquire a mortgage loan.

Returned my call the next business day and sent his contact information by email.

He got in contact with me ASAP. I am sure when I have to deal with him he will be great. I am saying this because my husband and I are still looking for places.

quick feedback

Kevin was helpful, went through the details with me

Kevin was professional, courteous, very helpful I would recommend him to others. Already have !!

Was ready and nice interdiction.

Frankly, Kevin came off as a bit condescending in how he spoke to me. I am not an expert at mortgages or buying houses, just as most people are not, so I would expect a mortgage advisor to have more patience in explaining things to a prospective client. Could have had the same conversation in a much more pleasant way. Then he emailed saying sorry we haven’t been able to connect, when I have already spoken to him. Not impressed. Won’t go with them as a result.

Great Agent. Helped me get an excellent rate for my mortgage and very professional guidance.

Kevin was very helpful in trying to find a mortgage that worked for my situation

Easy to understand

Looks out for customer’s best interest. Very friendly service and courteous.

Kevin was helpful and knowledgeable/.

Great rates compared to bank

Professional and very gud

Kevin sounded professional and knowledgeable.

Nice guy to talk to

nice information

I was not contacted by any agent but there was no option to leave the name blank, so just randomly selected one.

Good agent

Very helpful and knowledgeable

Very prompt in getting back to me. Answered all my questions and provided complete information.

He is excellent advisor and He help me a lot

Consistent

Kevin gave excellent advice and has good understanding of mortgages, rates and his industry. Appreciated the advice he gave, helped me make a better decision. Thanks!

Good call back time. Knowledgeable. Helpful

Really frustrating and ridiculous behavior. Even after providing tons of information which is already submitted while application, he is unable to provide products matching to requirements. When I visited Website, I was under impression that If I proceed with this company, I will get to know many good directions and products which will help me a lot. After interacting with this guy, it seems like I wasted my entire efforts. He sends email to call, when you call him he will reply those were generic emails, He don't have any information about it. Completely disappointed with CanWise Financials.

-Very informative. -Great at following up. -No pressure approach is appreciated

Very good information. Hoping to do buisness soon.

Very informative and honest

Quick to return calls

Kevin has been extremely quick to respond, thorough in his answers, and went the extra mile to help us make the right decision for us.

Kevin was very thorough, quick and on time for our calls.

Did not respond if I could communicate by email as I am deaf and can’t do phone conversations

Knowledgeable. A bit condescending.

Great advice and calm approach

N/A

I emailed him back about when to call, when I keep getting automated emails in return.

Website is great. Very informative. Contacting a staff member was difficult on a Friday morning

Did not call me back

Clear, concise, polite, and follows up in a timely manner.

Kevin is very helpful, patient.

Really informative agent and fast response.

Answered all my questions patiently.

Thanks a lot for your kind help.

Very professional and easy to work with. Understands all the mortgage needs and provides good rates.

Great service.

Kevin was great throughout the process. He took the time to break down information for me, reviewing what I was looking for to ensure best rates and solid long term planning.

Kevin was very helpful in taking our file and securing us a good rate within a short possible time.

Helpful.

Very polite agent

Kevin was courteous and straightforward, and responded well to any questions.

He made himself available when requested.

Very good at following up and staying on top of my potential mortgage. Very good candor and gave me helpful advice despite the fact that it wasn't to his benefit. Only negative feedback is that he has a habit of interrupting/talking over me.

got quotes, but it wasn't for the lowest rate, so not what I expected

He was patient with me and answered all my questions. He explained things well to me.

Very knowledegble.

Prompt reply and very responsive and knowledgable!

Agent was extremely helpful and no sales pressure. However, did not get a rate that was even close to the advertised rate.

Prompt response, candid discussions and knowledgeable.

Excellent attitute and customer services.

Answered all of my questions

Excellent

Received a call and emails, but when I told the agent a good time to call me back the agent failed to call back even though he said he would, This is after we agreed on a time on the phone, and I even sent an email with my availability which was at a reasonable time, again he said he’d call but never did.

Excellent service

Kevin was thorough and followed up promptly.

They thorough in explaining to me how everything works and tried to accommodate me in every means possible

The customer service is incredible, when the agent was not able to find me he always left a message and followed up with an email.

The agent was very keen to assist me in achieving my objective. I was guided through the process of application, and all pertinent information was collected by the agent. At the end, I was offered few options to consider.

Great

Agent Kevin chi handle the process very professionally and effectively. Plus your rates very competitive.

very willing to help. Provided information on a timely manner.

Hi, don't remember the agent but he was incredibly helpful and gave me all the information that i needed to make the best choice when renewing my mortgage, excellence customer service.

Kevin is very knowledgeable. Will definitely recommend his service to anyone I know who has mortgage needs.

Smart, concrete examples.

Very quick to respond and continues to follow up.

Fast responses and updates

Good advice information on the type of mortgages that fits my goal and plan.

Great customer service followed up quickly very knowledgeable

Responsive and professional

Very helpful

.

The rep listened to what I was looking for looked to match my needs and wasn't pushy. He answered all my questions and waited for my call back

Kevin has been prompt, accommodating, and very helpful.

Not sure if that up to the agent or the agency, but I am not happy with admin fees and legal fees I was told I would need to pay to transfer my mortgage from TD

Haven't been able to connect consistently, but has been checking in regularly to inquire. Appreciate the effort.

Kevin has been very clear in all of his communications with me. He has taken the time to explain things to me whenever I was unsure about anything. He has always been quick to respond as well

Quick, knowledgeable, and efficient. Pleasant to talk to and deal with. Thank you.

Reached out

provided excellent service, and great rates.

Agent contacted me promptly, gave me honest, practical advice.

Good

Kevin was very responsive and got back to me quickly.

Responsive was quick and very professional

Kevin followed up with me several times and made sure that he was available for any questions I had.

He was very open, honest, and sincere.

Kevin was very responsive and patience and will answer your questions and concerns with great clarity. As well he would give you many options based on your criteria when it comes to choosing a mortgage.

He answered my questions well.

Kevin was very professional and provided good guidance on my mortgage questions.

Good service, very fast response. I appreciate it.

Unfortunately it was too early to discuss mortgage rates but I will be kept on a call back list when it's closer to renewal day.

Very helpful and informative. Helped me understand the aspects of each rate posted and was willing to help me find the most appropriate rate for my situation.

Very honest and gave sound advice

They were quick to respond and very truthful about the best way to go with my mortgage. Thank you

Had a busy week at work. After the very first email from Kevin, I was planning to get back to him on the weekend. During those just three to four days, I received two more follow up emails. It truly turned me off. Seemed desperate. Filling up my inbox unnecessarily. Left a bad taste in my mouth. Will not recommend CanWise, just based on this.

The overall experience is great. Kevin can give me feedback in prompt. His job is great. i am satisfied with that.

The information listed on the website was very useful. The agent contacted me promptly in a short time after I submitted the inquiry. Quite impressive!

He was very prompt in responding but said it wasn't worth putting through a pre-approval application for a better rate than 3.34%, without asking any of my details, which was a bit frustrating.

I didn't speak with him because I decided to stay with my current rate, but he tried to reach me several times through both email and phone. This would have been great if I was deciding on a new rate!

Guided me with actual facts without any false information and incorrect hopes .

Helpful and informative

Good speed response

Kevin was prompt and accommodating.

Very informative

well diverse and knows his stuff

Honest and friendly

I am a realtor for 35 years, always had to enquire and self compare from each individual source. This Ratehub is the most sensible idea in today's fast, inquisitive, ever competitive & transparent market worldwide. Excellent !!

He was transparent with what he was able to do for me. No bullshit.

Amazing!! Thanks!

Kevin connected with me very fast. He gave me all the nessessary information over the phone. I was a little bit bothered that he could not give me the rate in writing (for whatever reason) and it was very evident he was motivated to sell this mortgage - endless calls/emails. To be 100% honest I was annoyed by the amount of calls I received. I’m sure the nature of his calls had good intentions - like securing a mortgage. However, I would have called back and connected with him at my convenience and/or when a desirable rate came up.

very kind.

Kevin contacted me within hours by phone & email. He was professional & efficient. The Ratehub was a disappointment. The listed rates were not accurate.The 2 lending institutions that I was interested in had inaccurate rates listed.

Very prompt in communication and available to explain all my concerns.

Should’ve taken longer to describe the process instead of handing over the non disclosure documents upon first call. Overall okay experience.

Good service

nice service

Great insight. Only thing i would advise is to tighten up on the follow up process. Between the time i was contacted by him and the time i am writting this i have learned that i qualify for early renewal. So there will be no penalty. I have since been in contact with another broker and 2 banks, but i value the information Kevin gave me so i will give him a fair shot before i make a decision.

He has given a lot of atention

Prompt reply to my email. Very informative with clear and concise feedback.

Kevin was very attentive and was available to answer any questions we had about terminology and other unknowns. He got us a great rate in a short time, and ended up saving us thousands of dollars. He was honest and upfront about what he could deliver and he delivered.

Quick and efficient and I was very happy with the rate I got.

prompt

He was good but was not able to get us the mortgage

Very knowledgeable

Seemed disorganized. Kept sending emails to set up initial meeting even though we had already spoken.

Broker gave excellent advice and was extremely helpful and prompt on all services.

Kevin provided a great service and was very upfront, told us what to expect and what we need to prepare in advance before proceeding.

Very tenatious

Very informative and nice.

Excellent service. Kevin is very knowledgeable and gave me lots of options and information. He followed up promptly and made this task a great experience!

Good Service.

No additional comments

Kevin contacted me through Email and Phone and did a good job trying to help me with mortgage related products.

Good

The agent understand what his talking about and the market.

Readily available. Very knowledgeable and professional.

seemed hesitant at first but more confident as time passed