Emma Medeiros

helped me understand things quickly and efficiently. the fact that your agents are non-commissioned is huge. thank you!

So far I have had 4 identical emails asking when I was available for a call, and then one personal email telling me to submit an online application without starting a dialog of any sort.

Emma is very informative and professional. She tailors to my mortgage needs and repayment plan that i am comfortable with.

Agent returned my enquiries quickly and professionally.

None

I haven't spoken with her yet.

She gave me bad news, but could have been more empathetic.

She was knowledgeable and informative

GreAt

contacted me promptly

Walked through the application with me and gave me a soft answer without hitting my credit so I understood where my budget fell before I start looking. The phone call was great, she was easy to understand and knowledgable.

Emma was very quick in replying to my email and personable.

She is kind, patient, and happy to explain things that I am still learning.

Didn’t feel like she wanted to help

Quick to respond, answered my question promptly

Emma was great to talk with and helped me go over multiple options. She provided a great rate and I'm looking forward to figuring out our situation and moving forward.

My scheduled phone call was double booked so it took a little longer to get in touch but the service was wonderful once I made contact. Emma was very knowledgable and was clearly working to get me the bet rate possible!

Great pre-approved in a timely fashion with a great interest rate.

Responsive to emails

Very friendly, great follow up.

i got a quick reply email asking for when a good time to call is, or i could call her. i replied by email with a good time... she didn't call. i received another email a day later with the same message so I tried to call this time and just got a voice message for the general number, not her direct line. No one called back. I then received a different email the next day asking for the best time to call and I replied to that email with times to call and the time zone, no call. i gave up

Emma made her self easily accessible, was kind and super helpful in getting me the information I needed to make the best decision. Great service.

Very prompt, friendly reply to request for mortgage info.

So easy to talk to and understanding.

good information

Called back and had great chat about rates and advice about fixed vs variable rates.

I felt cut off with responses to my questions andshe quickly put my file on hold without me fully wanting to do that.I ended up staying with my current lender in a renegotiation... at some level I see my 140k renegotiation probably not worth the agents effort. I did have some questions/concerns over costs to switch and if I sold within a yr..questions on how idr calculated etc..

Great communication

Could have sought my business. Was in a hurry to leave for another appointment.

She was great- very helpful

Would be 5, but I received notice about a special rate and when I responded asking details (by email) didn't receive a response. I don't know if the special was sent by Emma or just a mass email sent to all responding clients.

Helpful but didnt get a follow up email.

Lots of emails no calls no return calls when I called there

good and thorough

Fairly ok

Very helpful

Thank you

Very knowledgeable and helpful.

Very friendly. Not too pushy.

Knowledgeable, very informative

She was fast at reaching out and provided a quote of current rates.

Excellent information and customer service.

Excellent information and customer service.

Emma and I managed to chat about rates of a mortgage I am about to renew. Emma was very helpful.

Very responsive, is currently underway to give me the best rate on the market.

Emma was super friendly and helpful. She promptly gave me all of the information that I requested! Thank you Emma! I look forward to further business with you.

A breakdown should be given to potential mortgages 4 units 5 units 6 units different institutions have a different setup when you supply all your information from T1 generals tax yrs to lease agreement's It's not as simple as a set rate unfortunately a mortgage/ prime rate to gauge the investor is sometime used.

Prompt response to request for information. Honest and straightforward discussion of options to consider

Really nice service.

Deal is not closed yet, this survey is just too early.

Knowledgeable

She was very helpful and prompt in her response time

Great customer service skills.

I recieved excellent advise

I was pleasantly surprised with the very thorough and informative response i received from Emma. In the response i knew what canwise was about and service they offered. Thank you!

great service

Allways very precise and clear communications with Emma. commitment and knowledge are impeccable.

Very prompt

Informative. Waiting for confirmation of rates by email.

She has kept in touch with me and is waiting until I have the time to discuss our finances property. She has kept in touch through phone and email and comes across as very professional.

Friendly, knowledgeable, attentive. Great experience so far.

knows the product well

quick reponse

So far Emma has been very helpful.

She has reached out a few times but I haven’t had time to connect.

Very kind and helpful rep

I received a call and although my bank came through for me I think it still put a lot of pressure on them as far as choosing not losing me as a banking customer and ratehub was a great choice and I’m sure I will use them in the future or recommend them to a friend. Today I was in touch with an employee who I gave the same advise to and I’m personally helping him find a place as we speak.

Emma was pleasant to deal with. She asked for me to contact her by phone to discuss my mortgage renewal. When I told her that I want more information via email first she provided it. Afterward, I told her that we're too far outside of our mortgage renewal window but that when we get to it I'll contact her over anybody else because she's demonstrated good faith in us.

I talked to a very knowledgable and polite advisor. She was honest about the service CanWise provides and helpful.

Emma was very helpful, thank you again.

Good company

—

Knowledgeable and easy to deal with

Ad was misleading

Been very helpful regarding my enquiry for renewal of my mortgage

In the process of getting more info on mortgages.

Emma got back to me right away and was available when I called

Great service

I would give “0” if it would be possible. Had to call on my own to Emma because she was 20 min late with scheduled phone call appointment. I attached my documents to my application, but she didn’t look at them. She only gave me general information that I could have on my own from website. Nothing helpful. Told that she will contact me back after she will review my attached documents, but one week later still didn’t hear anything from her. Very disappointed experience

Mortgage calculations made easy & paired me with a great local provider

Great

Good communication. Friendly and informative.

Very professional, well spoken. Answered all my questions and gave me some direction on what to do with my difficult situation. Cheers Emma!

Super helpful, answered all my questions

basically let me go without a fight, and after a hiatus of a month. You couldn't get a more solid client than me. One of two other lenders will get the spoils.

basically let me go without a fight, and after a hiatus of a month. You couldn't get a more solid client than me. One of two other lenders will get the spoils.

Very helpful and gave me good information that helped me decided what to do. I will stay in touch until my renewal closes at end of September.

The amount of times I was contacted was frustrating

Great so far. Very knowledgeable.

Very helpful.

Very helpful.

Great service

A very patient and informed broker. Great follow up, too.

Agent tried to do their best!

The agent that reached out to me was Emma; she was professional and friendly on the phone however wasn't much of a help in terms of rates. The rates she quoted me was not good, and ironically I was able to get a much better rate by going directly to the bank.

Great and fast communication. Very Helpful.

i still waiting to contact me regarding my inquires i keep recieving email.

Very knowledgeable

Emma was very pleasant and thorough. She followed up very efficiently. Under different circumstances, I would consider using her experience for another mortgage.

I was impressed by how quickly Emma responded, first with a phone call, then a follow-up email, after I first got in touch. I found her to be very accommodating and competent.... Provided me with a list of documents needed during one of our first interactions......just how I like getting things done! My husband is dealing with his bank in Calgary, AB at the moment and I must say they could learn a thing or two about competency and customer service from Emma.

Very speedy service, took it into her own hands to get documents forms my realtor saving me the hassle and has gone to bat for me with my credit. My only comment would be the customer service skills of the company in general were below the usual. Such as being rushed when in the phone and being talked to in a condescending manner. Sadly this seems to be the service you get anywhere now a days.

Emma was ok

Excellent communication!

Emma is awesome, quick to answer my questions and my emails. She is very responsive and caring to my needs. Highly recommend!

Very helpful and informative

nothing

Very proffesional and knowleageable agent.

an immediate follow-up, very helpful explaining my options

Fast to connect with me and has been in consistent communication with me.

She is good and has been very helpful

Emma let me know the costs and documentation required. She noted that I should try my existing institution as they may be able to break the mortgage with reduced fees.

excellent manners and serves.

Agent said will follow up but did not call back. If you can keep your words, no one would trust to do business with you

She was very professional and very informative.

Very knowledgeable and personable.

Helped

Very helpful and knowledgeable

Very helpful and informative

No comment

Emma was super helpful and knowledgeable,

The services was good, but came with some serious miscommunication. I received a good rate, but was informed that CMHC would not insure the mortgage on my home. I reached out to CMHC to fins out why that was and I was informed that information was incorrect. Now I am not sure where this offer stands...

Very helpful

She was not able to help us, because my pension it is small

Emma has done a good job, while some communication seemed slightly rushed our deal was very quick which I credit to her. 4.5 stars

Emma answered all our questions

N/a

Emma is amazing, very knowledgeable and very friendly.

I

Good for the limited interactions we had

Patient but persistent, she is working to get us the condo we would otherwise not be able to get with others.

Returned my call and all emails in timely manner .

Emma was very knowledgeable.

She was all right. I was willing to work with all possible options. I am well educated banking professional who understand all aspect of financing personal and commercial real estate very well. Emma was on the down side who was keep coming back that I will not qualify for the amount I am seeking, I was the one who was giving her options for all the possible ways to make it work. I know my mortgage is well under TDS GDS guidelines and any Institution will pick up my file based on my Credit score, Strong stable Income, No other Debt etc. She almost told me she wont waste her time putting my application. I guess she was all right, Just need more willingness to make it work, because not everything is going to fit straight up into the check boxes.

too many emails

It is the best site to meet different mortgage expert under one roof.

Very nice young lady. Quick and efficient. Seems like she's very busy at her job but does great work!

Friendly and got back to me quickly.

I haven't expected to get any reply for my application but make Emma sent email every day to connect with me and I got a feeling that she really wants to help me. I appreciate about it.

It did not help me !

Emma was very helpful and answered all my questions regarding renewing our mortgage and other options that I asked about. Thank-you for your professional advice, Emma! Nicole

Friendly, Attentive, does what she says she will do.

efficient and helpful

Very friendly agent

She hung up and never called back. I tried and wasn't successful.

Very quick to respond. Sorry that you could not help earlier, because my mtg does not come for renewal before Sep.18.

She called me the next day after I submitted request online, and answered all my questions. She also gave me a follow-up call in a week to see if I have any accepted offer.

Good job

No star at all!. After explaining the Broker Mrs. Medeiros, She said that She was going to a meeting and that She was going to call me back. She never did it. Very unprofessional from Her part. How your Company will do business if you have people like Mrs. Medeiros not striving to help a future Client?

trouble contacting eachother

The agent couldn't help me and didn't seemed interested in most likely because my mortgage amount was too low and her commission wouldn't have been good enough to value her time. She made me feel like a second class citizen

Very timely correspondence

Was a bit rushed on the call. I didn’t have my info in front of me so wasn’t prepared. Hoping the second call is more beneficial

EMMA was very quick to get back to me, I was just able to find a lower rate elsewhere. AB

very helpful and very friendly

Emma was very persistent and once we made contact was very helpful in giving us advice on moving forward with mortgage renewal options.

Emma replied promtly, she was knowledgeable and professional... Sadly, she could not match the rate we got with a different institution.

Emma easily understood what we were looking for and was able to help us move forward in terms of a house mortgage.A callback has been scheduled to continue the process... I appreciate that initiative.

the agent was persistant in trying to contact over holiday period both by phone and email however when the agent says she will not talk about rates in an email, when i have given all the details in an email, , it makes one feel as if it is some type of scam even though i am sure it is not---- in todays world , one does not want to waste time and texting or email helps speed up communication and not waste time--

Nice person

Emma has been great to deal with and we are still trying to work out the details.

Your agent responded to my request very quickly. She supplied the information I was looking for, and we carried on a short personal talk about the holidays and her schedule. Altogether a pleasant experience.

Thanks for the quick call back!

Great agent, friendly and provided good customer service. The call was lost but she called back right away.

Emma was quick to get back to me and was very helpful.

The clarity in information provided was second to none.

Emma suggested i wait until closer to my mortgage term ending to get the information i needed. She was helpful.

Quick response by phone and follow up email to my inquiry. however I haven’t gone any further than initial contact, so do not know of their service yet.

Still working on this list.

Great persitance

I received a call from Emma the same day I requested a call from Canwise through their website. I was impressed with how fast they got back to me. Emma gave me some quotes with respect to the fixed rates I asked about. I told her to call me back next week so I could talk to my husband. Also I couldn't renew my rate until next Thursday anyway, so she was supposed to call me back on the Monday. She called back the Monday and I asked about a few other rate options. She gave me the info and I told her to call me back on Thursday and we can talk about it since that's the day I can put in my application for the rate. Thursday came about and she didn't call. On Friday I called her and left a message and she never called back. It's disappointing because I was going to go with the rate she offered. Now I need to find someone else to do my mortgage. Disappointing turn of events.

Agent is efficient and very knowledgeable.

She is very helpful

She was not nice at all. I explained my situation and she came back and said we don't deal with trailers. I asked her why and she did not reply.

Emma is so personable and professional, She answered all my questions and did a grear job representing us, I will definitely recommend rate hub to anyone seeking g mortgage financing,

She was lovely.

Got back to me promptly.

Prompt return calll